Frequently asked questions
It all started with a simple idea: we wanted to help others enjoy their events without the hassle of spending the entire night making drinks. As a small business, we take pride in providing personal attention and dedicating ourselves to every detail. Our approach is grounded in quality and attention to detail, ensuring that everything we do reflects our unwavering commitment to excellence.
Do you provide alcohol with the margarita machine rental?
No. Neon Moon does not provide alcohol. Customers supply their own alcohol and are responsible for following all local and state laws. Our machines work perfectly with tequila, rum, vodka, or many non-alcoholic mixes
How long does it take for the drinks to freeze?
Usually, it takes around 45 to 60 minutes, but it can vary a bit depending on the weather and how warm the mix is. To be on the safe side, we suggest setting up your delivery about 1.5 hours before your event starts, just in case there are any hiccups.
What kind of power does a margarita machine need?
Our machines operate using a standard 110V household outlet. To ensure optimal freezing performance and prevent circuit breakers from tripping, we recommend using a dedicated outlet for each machine.
What if my event is outdoors?
Outdoor events are a blast, but we make sure you are set up on nice, flat ground. And don’t forget to toss a cover over it! It’ll keep our equipment and your drinks safe from rain, heat, and that scorching sun, so everything goes off without a hitch. Need a cover? We’ve got pop-up tent rentals for just $50!
What happens if there are stairs or other difficult areas to access?
If you’ve got stairs, long distances, or tricky access spots, just give us a heads up! We might need to add some extra labor fees based on the setup.
Let us know during the planning phase so we can come ready to roll. This helps us avoid any hiccups and keeps everything running smoothly. By sharing these details early, we can bring the right crew and gear, making the whole process way more efficient.
are the margarita machines self-serve?
Absolutely! Our rentals are designed for self-service, making them perfect for private parties. If you’re hosting a wedding, corporate event, or a larger gathering and prefer a full-service experience, we can provide attendants upon request. Please feel free to inquire directly for more details.
How many drinks does a margarita or slushie machine make?
Each bowl typically holds between 45 and 55 drinks, assuming an 8oz cup size. With a double-bowl machine, you can serve 90 to 110 frozen drinks, making it an ideal choice for medium to large events.
What is the delivery process?
Delivery usually takes place 1 to 2 hours prior to the start of your event, ensuring ample time for setup, testing, and freezing when necessary. Our standard delivery hours are from 10 AM to 4 PM. For deliveries outside of these hours, a fee of $40 will apply.
When is equipment picked up?
Pickup typically occurs the following morning between 8 AM and 12 PM. If you require same-night pickup or have specific timing requests, these can be accommodated for an additional fee of $50.
Do you deliver throughout southern California?
Sure thing! We’ve got delivery covered all over Southern California. Our delivery fees are pretty straightforward—they’re based on how far we’re going. If you’re outside our free delivery zone, it’s just $1 per mile (there and back), and we double that for the round trip. But hey, if you’re within 10 miles of zip code 92563, you get free delivery!